Copilots & Assistants
Task-aware copilots for support, ops, and sales that cite sources, obey policies, and plug into your CRM, ticketing, and knowledge bases.
We design, evaluate, and operate AI systems that deliver measurable ROI without compromising safety or compliance. From task-specific automations to enterprise copilots and agentic workflows, we ground models in your data, wrap them with rigorous evaluation and guardrails, and integrate them into your existing tools and processes.
Task-aware copilots for support, ops, and sales that cite sources, obey policies, and plug into your CRM, ticketing, and knowledge bases.
RPA + LLM agents with function calling, queues, schedulers, and HITL checkpoints to keep humans in control where it matters.
Guardrails against unsafe content, leakage and jailbreaks; policy checks, red-teaming, audit trails, and approval workflows aligned to SOC 2/ISO 27001/GDPR practices.
Right-fit models (hosted, OSS, or hybrid), routing by task, inference gateways, and fallbacks. On-prem/VPC options for sensitive workloads.
Offline/online evals, rubric scoring, LLM-as-judge with human spot checks, A/B tests, success dashboards, drift detection, and SLOs.
RAG pipelines with chunking strategy, citation linking, freshness policies, vector stores, and schema governance to minimize hallucinations.
Identify high-ROI tasks, constraints, and data sources; define KPIs and guardrails; draft the success rubric and policy scope.
Select model(s), retrieval strategy, orchestration, and HITL gates. Define prompts/contracts, error handling, and rollout strategy.
Build an MVP with eval harness, golden datasets, and telemetry. Benchmark quality, latency, and cost; iterate to KPI targets.
Limited rollout with training and feedback loops. Compare against baseline, refine prompts/tools, and finalize SOPs and runbooks.
Threat model, privacy review, rate limits, abuse filters, audit logs, and access controls. Establish SLOs and on-call procedures.
Progressive rollout, autoscaling, cost governance, drift monitoring, continuous evals, and a roadmap for new automations.
We are vendor-agnostic. We integrate OpenAI/Anthropic and strong OSS models, with smart routing or a single-vendor strategy based on your needs (quality, latency, data policy, cost).
Grounded retrieval with citations, task-specific prompts, policy validators, and eval gates. For critical tasks, we add HITL checkpoints and fallback flows.
Public cloud, private VPC, or on-prem where required. We keep data in your tenant and support data residency controls.
PII minimization, encryption in transit/at rest, scoped access, audit logs, and retention policies. We align to SOC 2/ISO 27001/GDPR guidelines where applicable.
We set KPIs up front (accuracy, deflection, AHT, p95 latency, $/task) and track them via offline/online evals, analytics dashboards, and A/B tests.
Yes. We design HITL controls and approval steps for sensitive operations, with clear escalation and rollback paths.
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Prefer email? Write to officeace24@gmail.com