Incident & Reliability Ops
Severity matrix, on-call rotations, escalation paths, and tested runbooks. Error budgets guide prioritization and guard against reliability debt.
Operate with confidence. We provide SLA-backed 24×7 support that blends SRE discipline with ITIL change, incident, and problem management. Our model reduces toil via automation, codifies tribal knowledge into runbooks, and continuously hardens reliability, security, and cost posture across your environments.
Severity matrix, on-call rotations, escalation paths, and tested runbooks. Error budgets guide prioritization and guard against reliability debt.
Scheduled maintenance windows, automated patch baselines, CVE triage, SBOM tracking, and safe rollbacks with canary health checks.
Golden signals, dashboards, logs/metrics/traces, synthetic monitoring, anomaly detection, and alert deduplication to cut noisy pages.
CAB-light workflow, deployment policies, feature flags, blue/green & canary rollouts, and freeze periods for high-risk windows.
Policy-driven backups, encrypted at rest/in transit, tested restores, DR runbooks, RTO/RPO targets, and audit-ready evidence trails.
Profiling, capacity planning, autoscaling, right-sizing, cache/CDN strategy, and cost dashboards to balance latency, reliability, and spend.
Access control, environment mapping, CMDB/service catalog, toolchain integration (alerts, tickets, chat), and risk & compliance baseline.
Golden signals, alert thresholds, runbook ingestion, synthetic probes, and reporting for exec/ops dashboards.
Auto-remediation playbooks, patch windows, backup/retention policies, IaC guardrails, and secrets hygiene.
Follow-the-sun on-call, incident response & stakeholder comms, vendor coordination, and clear status updates.
Blameless postmortems, change KPIs (lead time, CFR), SLO reviews, regression tests, and reliability roadmap.
Performance tuning, capacity & cost optimization (FinOps), and continuous security posture checks.
L1 handles triage and user-visible issues, L2 manages app/platform incidents and runbooks, L3 covers deep engineering & vendor escalations.
AWS/GCP/Azure plus modern app stacks (Node/Java/.NET, containers/serverless, managed DBs, queues, CDNs). We integrate with your existing tools or bring ours.
Typical onboarding completes in 1–2 weeks, including access setup, CMDB mapping, SLO definition, and runbook import.
We run a dedicated incident channel (Slack/Teams), provide status updates by severity, and publish a post-incident report with actions and owners.
Tiered by coverage (business hours vs 24×7), response SLAs, environments in scope, and volume. Fixed retainers with usage bands are common.
We align with SOC 2/ISO 27001/GDPR controls where applicable and can produce audit-ready evidence from tickets, change logs, and monitoring.
We transfer runbooks, dashboards, configs, and reports; revoke access; and conduct KT sessions to ensure a clean, auditable transition.
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Prefer email? Write to officeace24@gmail.com